Why is the Workplace Chat iOS app being redesigned?

We are rebuilding the Workplace Chat iOS app to continue to provide modern and powerful mobile experiences for work. Our app will help improve performance and productivity, while also taking up less space on your phone. We are also introducing new features such as dark mode and full support of our new video product, Workplace Rooms. The app will roll out over several months.
New Features
We're introducing new features to improve your Workplace Chat iOS app.
Features include:
  • Dark Mode
  • Full support of Workplace Rooms with video calls with up to 50 people
The app is being completely rebuilt from ground up so low usage features may be missing temporarily as they are rebuilt. As part of an effort to improve performance and support your productivity, there are also some low-usage features that have been removed and won't be restored. The list below shows all features that are currently missing and when they will be brought back, as well as the ones are being removed:
Update: 26th October 2020
We’re continuing to track all customer feedback from Early Access of the iOS Chat app. Below we’ve outlined the latest improvements to the app as well as what’s coming soon.
iOS Workplace Chat app improvements:
The following improvements will be available in the latest versions of the app:
  • VC reliability improvements (version 287)
  • Photo annotations (version 287)
  • Fixed DnD (version 287)
  • Highlighting mentions if you’re mentioned in a conversation (version 287)
  • Set status (version 288)
iOS Workplace Chat app next steps:
All temporarily missing features are back and we’ve made a lot of improvements to address customer feedback, but we’ll continue to monitor the in-app feedback we receive so please keep providing feedback via the app.
Now available Will be supported by end of NovemberWill be deprecated
Search for bots
Saved messages
Send static location
Use bots web views
Growing likes
Use bot quick replies
Send & custom like emoji and keyboard
Use bot action menu
Sticker store
Custom bot replies
Thumbs down react
View DND icon in inbox
Message action suggestions
Set nicknames
View all media shared in chat
Recent searches
Send stickers
Modify data settings
Mention @here and @everyone
Automatic photo saving to camera roll
View pending invites
Save messages
People and discover tabs
Search for messages
Edit group color
Search in chat
Custom notification settings
Status setting
Photo editing for photos sent from your photo library
Setting group descriptions
Edit group descriptions
Improved video calling (including audio)
Photo editing from photos uploaded from your camera
Edit group chat description and image
Set status
Photo annotation
Note: these features are still available on web and other platforms, but are temporarily unavailable on iOS.
How can I opt in or out?
If you'd like to be part of our early access program, go to the Workplace Chat iOS post in the Early Access section of What's New in the Admin Panel > Manage early access > Choose to either opt in the system admins of your Workplace or your whole Workplace.
To switch back to the old version of the Workplace Chat app, go to the Workplace Chat iOS post in the Early Access section of What's New in the Admin Panel > Manage early access > Choose No one. Users will not be able to switch back themselves, system admins have to switch back the entire Workplace instance.
It takes on average 1 day to receive the new iOS app or to switch back to the old one. Once your instance has switched over, all users will need to restart the app twice in order to use the different version of the app.When the full roll out comes, users won't need to do anything. You'll receive a notification to inform you that you'll receive the new Workplace Chat iOS.
To provide us with feedback, go to settings in the Workplace Chat iOS app and select Send Feedback.
Android App
Currently, there are no plans to revamp the Android experience. We continue to make improvements to the Android experience with new features such as Workplace Rooms coming soon. The only feature not available to Android users is the in-app dark mode.
Was this information helpful?